Frequently Asked Questions
Discover everything you need to know about our handcrafted footwear and services.
How should I choose the correct size for Crockett & Jones shoes?
Our shoes are crafted on various lasts, each offering a unique fit. We recommend referring to our comprehensive size guide or visiting one of our retail locations for a professional fitting to ensure the best experience.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary depending on the location and will be calculated at checkout.
Can my Crockett & Jones shoes be repaired?
Absolutely. We offer a full refurbishment service at our Northampton factory for Goodyear-welted footwear, which includes replacing the soles, heels, and performing a thorough cleaning of the uppers.
What is your return policy for online orders?
We accept returns for items in unworn, original condition within 28 days of delivery. Please ensure shoes are tried on a carpeted surface to avoid marking the soles.
How do I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using high-quality wax polish, inserting cedar shoe trees after every wear, and allowing at least 24 hours between wears to let the leather dry naturally.
Are your shoes handmade?
Every pair of Crockett & Jones shoes is handcrafted in our factory in Northampton, England, using a traditional Goodyear-welting process that involves over 200 individual operations.